Additionalinformation

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Must be well-presented and professionally groomed at all times

Companydescription

Company Description

Mercure Rayong Lomtalay Villas & Resort

Hotel for travellers looking for local and authentic experiences Open your wings and discover Rayong's coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.

Mercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.

Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

Jobdescription

Job Description

This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.

Banquet Operation

• Assist and ensure that the setup of function room is in accordance to Banquet Event Order
• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
• Supervise the maintenance of service standards during banquet service operations
• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
• Keep track of banquet service operating equipment to ensure par level for smooth operations
• Handle requisition of items which require replacement
• Attend all meetings and trainings as assigned by management
• Ensure that all service and storage areas are kept safe, clean and locked

Team Management

• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Plan the manning allocation/work assignment per Banquet event
• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict
• Input weekly entry of Banquet staff overtime and allowances
• Establish and maintain effective employee working relationships

Other Responsibilities

• Be aware of the procedure concerning hotel fire and life safety/emergency procedures
• Assist Food & Beverage Outlets in their operations within peak times when needed
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform other duties assigned by the Management of the Hotel

Qualifications

Knowledge and Experience

• Secondary/High school education
• Certificate in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Working knowledge of MS Excel, Word, & PowerPoint